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Terms Purchasing and Bookings

Acceptance of Risk Terms

Zen Den Float Pods are safe to use although there are some situations where floating is not permitted.

Cancellation Terms

If you are unable to attend a scheduled booked appointment time you will need to reschedule your booking.

Gift voucher / Coupon card Terms

Gift vouchers / Coupon cards are redeemable for 2 years after purchase date and can only be redeemed by the person who the gift card / coupon is in the name of. 

Purchasing and Booking Terms

Booking and payment for Zen Den Day Spa services are preferred to be made online through our booking website. Payment is required in full at this time.

Refund Terms

Zen Den does not provide refunds for prepaid services. Bookings can be cancelled and rescheduled as outlined in the terms above.

Session Time Terms

It is recommended that you arrive at least 15 minutes prior to your booked float or treatment time. This ensures you have time to check in and be prepared for your treatment to commence at your booked time.