Zen Den Float Pods are safe to use although there are some situations where floating is not permitted.

These situations include:

• You are under 15 years of age
  
• You have had your hair coloured or a spray tan within a week prior to your float
  
• You have open wounds, skin ulcers, have recently shaved, have recent tattoos or fresh piercings
  
• You are badly sunburnt
  
• Suffer from contagious diseases
  
• Are suffering from gastroenteritis or diarrhoea, or have suffered from these conditions within 14 days prior to your float
  
• You suffer from incontinence

It is recommended that you seek medical advice prior to floating if you suffer from any of the following:

• Epilepsy
  
• Kidney disease
  
• Extreme low blood pressure
  
• Serious heart conditions or wear a pacemaker
  
• Asthma
  
• Psychosis or severe panic attacks
  
• Severe skin conditions
  
• You have a sensitivity to bromine, chlorine, magnesium or sulphate
  
• Are in the first or third trimester of pregnancy

For safety reasons, you will not be permitted to utilise floatation Pods at Zen Den if you are under the influence or liquor or drugs.

Zen Den Floathouse Café offers other equipment and services including Infra -red sauna, Infra-red light therapy pods, Quantum Chakra Mats, brainwave entrainment and massage.

The use of equipment is not permitted if you are suffering from the following:

• You have open wounds, skin ulcers, have recent tattoos or fresh piercings
  
• You are badly sunburnt
  
• Suffer from contagious diseases
  
• Are suffering from gastroenteritis or diarrhoea

It is recommended that you seek medical advice prior to partaking in a session if you suffer from any of the following:

• Epilepsy
  
• Kidney disease
  
• Extreme low blood pressure
  
• Serious heart conditions
  
• Asthma
  
• Psychosis or severe panic attacks
  
• Severe skin conditions
  
• are pregnant

You agree that you will advise Zen Den Floathouse Café staff if any of the above
points are relevant to you, prior to commencing any services provided by Zen Den Floathouse Cafe.

You agree that you will not use any services if you are under the influence, or believe you may be under the influence of liquor or drugs.

You agree that you will adhere to Work Health and Safety practices and take
reasonable care whilst using services and equipment within Zen Den Floathouse
Cafe.

If you are unable to attend a scheduled booked appointment time you will need to reschedule your booking.

This can be completed online through our booking website up until 24 hours prior to your booking time. It is appreciated if you can give us as much notice as possible and reschedule at your earliest convenience.

We do not normally reschedule appointments within 24 hours of a booking. If you have an emergent need to reschedule within 24 hours of your appointment please call us to discuss the possibility of rescheduling

Gift vouchers / Coupon cards are redeemable for 2 years after purchase date and
can only be redeemed by the person who the gift card / coupon is in the name of.
When booking your session online, please enter your unique coupon code at
checkout for your applicable discount or voucher to be applied.

Booking and payment for Zen Den Floatation Café services are preferred to be made online through our booking website. Payment is required in full at this time.

To book and purchase a single session, multiple services or package deals you will be required to log onto our online website ( ​www.zendenfloathouse.com.au ​), create an account, select your required booking details and sessions; and follow the instructions for payment.

It is possible to book a session in person at reception at the Zen Den Floathouse
Café if you are unable to go online.

Gift vouchers / Coupon cards require a unique coupon code which is entered at
checkout.

This unique code will be on the gift voucher or would have been emailed to you upon purchase. The applicable discount will be applied during checkout and the online payment process.

If you have any concerns or queries please call us to discuss. We are more than
happy to assist if needed.

Zen Den Floathouse Café does not provide refunds for prepaid services. Bookings can be cancelled and rescheduled as outlined in the terms above.

If bookings are not rescheduled within 24 hours of the appointment then the payment will not be rescheduled or refunded. If there is an emergent need to have your booking either refunded or rescheduled at late notice please call us on 07 5444 2723 to discuss.

If you simply do not show up for your appointment then you will forfeit your payment and another appointment will not be rescheduled to replace the missed booking.

It is recommended that you arrive at least 15 minutes prior to your booked float time. This ensures you have time to check in and be prepared for your float to commence at your booked time.

If you arrive later, and your float is required to commence at a time past your booked time as a result, your session time will be shortened to conclude 60 minutes after your scheduled commencement time. This is required so the floatation room can be cleaned and the pod filtered and sanitised prior to the next client. You will assume the cost of the full session and refunds are not provided for lateness of attendance.